Forums & Blog

ok - am i going mad???!?!?  maybe it is staring at me and i cannot see it!

had a client ask me how to set their auto responder on.  we are using SM5.1 enterprise edition.  As i never use these myself i looked up the help on this and the current documentation says that there should be 'auto responder' under the 'my settings' tree on the 'settings' tab.  I cannot find any such entry - these is only account settings, account profile, notification profiles (no idea what these are!) and POP retrieval.

What to do when auto responder is not there?  Is there an admin switch that enables this?

Please help - customer is not happy

Thx

Mark

Firstly please only post your question once.

Secondly i can't seem to find any option in the admin panel that enables/disables the autoresponder, it should be enabled by default.

The forum system kept giving me errors every time i attempted to post - i guess they must have been queued up which is why they have appeared multiple times.  Sorry for that, but the system was acting flaky.

 Yes i thought it was enabled by default but i have searched high and low but nothing is there.  Does anyone have any idea on where this option has gone, and if so how to get it back!?!?

Thx

 Log in as the system admin, and go to Security, Anti-Spam Administration. On the options tab, you will find a drop down box for Auto Responders. Make sure that this is set to enabled.

@SmarterMail: 

Can I ask why the Admin Auto Responder switch is in such an obscure place? I also spent 10 minutes trying to find the answer. Can it be moved to somewhere that makes more sense?

 Also, you might want to update the manual to mention that the Admin can enable/disable this and where the option is.

 Thanks!

ST-JLance:

 Log in as the system admin, and go to Security, Anti-Spam Administration. On the options tab, you will find a drop down box for Auto Responders. Make sure that this is set to enabled.

Thanks for the info, i was really under the impression that you couldn't disable Auto-Responders.

whoa - that was an obscure place!  I would never have guessed this in a million years (esp. as someone else mentioned there is no reference to this in the manual on the auto-responder page).  Yes it was disabled and now have enabled it, and miraculously the auto-responder feature appears for our users.

Thx

 Mark