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More of a "nit" than anything else. If you have a lot of tickets and you need to do cleanup, you can use the checkboxes to check multiple, then close them. However, a normal process would be to click the message row, so you can read the message, then click the checkbox if you will want perform that action on it.

Problem is... when you click on another row, it clears all the checkboxes. Bummer... ;-)

This is actually because of the new shared interface of our products.  Designers for SmarterMail were concerned that "less observant" users may check a box, then click on another email, then click delete thinking they were deleting the one they were viewing, when in fact the checked box would be the email to get deleted.

To prevent potential issues and lost mail/tickets, and to help the interface usability be more consistant and predictable, previewing another row clears the checkboxes.

I hope this helps.

Hi, Grady:

Thanks for the explanation, although, I don't agree with the logic of it. Seems like design for the lowest common denominator. In a very busy environment, the determination of "what" items to check would have to be made simply based upon the limited information shown on the row, rather than the content. Granted, you can click a message, then go to the toolbar and select the option to change the ticket status.

However, due to this limitation, the checkboxes, in my opinion, are not really that useful. But, as you are probably thinking, that is MY opinion! ;-)

So... in the words of Forest Gump, "That's all I have to say about that" (ha ha).

One thing for advanced users is the use of ctrl+click. That will select the row and preview it at the same time. This way you can select multiple items while being able to still preview.

That would be great, however, it doesn't work in IE7. IE7 opens a new full-screen window with nothing in it :(