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I have rolled back to build 2998 for the following reasons:

1. Anonymous users cannot add new tickets

2. Reply windows formatting issues

3. SQL Upgrade Script errors

The major issue, in my opinion, is that no matter what I attempted, it was not possible to enter a new ticket at the portal unless you are an agent or verified user.

In addition to the above, tickets still cannot be printed which is a major issue.

 Kevin, something is definately up with your install.  The fact that the SQL update script failed alone is a trouble sign, since there's no reason we can see that it shouldn't work.

Please elaborate on #2. 

1 and 3 no problem for me.... it might be worth looking at the instructions for the most recent update as one could get confused with which script to use as the original one for the previous update is still in the post that has the instructions in?

It's important to maintain that post for those that didn't update on every version, but I see your point.