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[SUGGESTION] - Address book for registered users

Last post 05-06-2008 2:11 PM by sexy-trousers. 3 replies.
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  • 03-27-2008 3:59 PM

    • kandy
    • Top 100 Contributor
    • Joined on 03-04-2008
    • Colorado
    • Posts 94

    [SUGGESTION] - Address book for registered users

    A very nice feature, in my opinion, would be to have an option similar to SmarterMail, when creating a new ticket (manual) that would allow a popup of registered users. This would make entry of tickets much easier.

    In addition, a vetting option for newly registered users would be great, as well, for operating a somewhat "closed" system.

    Kevin S. Anderson, President
    Superlative Solutions, Inc.
    www.ssiwt.com
  • 03-27-2008 4:59 PM In reply to

    Re: [SUGGESTION] - Address book for registered users

    Please elaborate on your ideas about account vetting.

    Grady Werner
    SmarterTools Inc.
  • 03-27-2008 6:39 PM In reply to

    • kandy
    • Top 100 Contributor
    • Joined on 03-04-2008
    • Colorado
    • Posts 94

    Re: [SUGGESTION] - Address book for registered users

    In a "closed" system, new users who register on the system would have to be approved. This would basically provide a secure support system that a company would provide only for "approved" clients.

    It is similar to what we do as a hosting company. A new customer can "sign up" on line, which creates their account. However, they can't actually upload the files, etc., to the hosting environment until we have reviewed their account and activated it.

    In the current ST environment, you can lock down the permissions so that only registered and/or verified users can access, however, there is not (as I see it) and controls that would prevent anybody that comes across the system from registering.

    In real-world example, we might have a product and an associated support center that only clients can access, where a client has to be approved based upon some criteria (either a web service based login to our CRM system) and perhaps only so long as they have their account paid up-to-date.

    Hope that made sense. In any event, the vetting feature is not a big deal for us, and not even necessary at this time, so no biggie.

    Kevin S. Anderson, President
    Superlative Solutions, Inc.
    www.ssiwt.com
  • 05-06-2008 2:11 PM In reply to

    Re: [SUGGESTION] - Address book for registered users

    Any update on this? Will there be a feature soon that allows only registered AND approved users to access the system rather than any and all people that register and verify their email on the site?

     TJ

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