I have numerous clients that will have one person initiate a ticket, CC'ing other folks. When we reply, we have to type in the CC addresses. Then one of the recepients will reply, CC'ing other, etc. etc.
It would be a great feature if the CC addresses were associated with the ticket, and the agent could "check" what recepients would be included in all replies.
(Gee, like ST doesn't have enough to do with all my wacky ideas, huh?)
Kevin S. Anderson, President
Superlative Solutions, Inc.
www.ssiwt.com