The ability to add links to the portal is a very nice feature. One (very minor) frustration experienced by us, thus far, is the necessity of click out of the agent interface in order to access one of these link.
It would be nice if there was a top-level icon (Manage, Workspace, ..., Settings, Links) that was in the agent interface that we could manage, thereby giving single-click access to agent. We would use this internally to link to our hosting control panel, server management interfaces, etc.
Kevin S. Anderson, President
Superlative Solutions, Inc.
www.ssiwt.com