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I created an paid support ticket and waiting for over 24h, have no reply from SmarterTools.

Do you think $40 and your customers are rubbish? even $1 hosting team works better than you.

Wake up and do your job.

Solved by my self.

Thank you.

Twinbros -

I am glad that you managed to resolve your issue.  I know that when something is not working the way that you want or need it to that it can be frustrating and that makes it difficult to keep one's wits about you.

Remember that our standard email and phone Technical Support Service operates Monday through Friday, from 8:00 AM through 4:00 PM MST.  This is a fairly industry-standard policy.  We have escalated and 24/7 Support available in certain Support Packages and that is always an option for you.

Looking at the time stamp on your post suggests that your Support need was well outside of our business hours and over the weekend.

Anyway, we are glad that you are up and running.

Be well,

In addition to Jeff's comments about the ticket being submitted outside of business hours, if you have resolved the issue, please contact support to have your ticket refunded.