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SmarterMail failed to create the POP3 Email Account <domain name>. Reason: Failed to log in

Last post 12-14-2007 9:01 AM by jonwayne. 0 replies.
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  • 12-14-2007 9:01 AM

    SmarterMail failed to create the POP3 Email Account <domain name>. Reason: Failed to log in

    Greetings,

     I am attempted to administer the email accounts for our Customer / Domains, and I am having some error messages display. I am using SmarterMail 4.3, administering through Helm 4. These apps are running on IIS 5 / Windows 2003.

    1) When I go to Domain Name -> Email Accounts(POP3) in Helm, I get the first error message : "SmarterMail failed to get the POP3 Accounts for <domain name>."

    2) When I attempt to add a new mail address, I get the second error message :  "SmarterMail failed to create the POP3 Email Account <domain name>. Reason: Failed to log in"

    For accounts that are already setup, mail is sending / receiving without any issues. The web interface for SmarterMail also is running fine.

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