Continued efforts to track the random crashes on our mail server have revealed a trend. More often than not, the crash has no entries icrashen the event log. On the occasions it does, I always see an asp.net error associated with frmComposeKeepAlive.aspx.
Our server rarely stays up for more than 24 hours at a time. I will switch out the hardware although I really doubt this is the problem.
This sure feels like a SmarterMail problem. Any thoughts?
Here is the error message
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 10/18/2007 6:11:36 PM
Event time (UTC): 10/18/2007 10:11:36 PM
Event ID: 84d0a200edce4b87af8df9df24082b7a
Event sequence: 14
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT-1-128372190573937491
Trust level: Full
Application Virtual Path: /
Application Path: D:\Program Files\SmarterTools\SmarterMail\MRS\
Machine name: POSTMASTER2
Process information:
Process ID: 1616
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.
Request information:
Request URL: http://webmail.clarityconnect.com/main/frmComposeKeepAlive.aspx?r=84617
Request path: /main/frmComposeKeepAlive.aspx
User host address: 209.150.248.86
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 1
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at SMWeb05.Main.frmComposeKeepAlive.frmComposeKeepAlive_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Custom event details:
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Passed Microsoft .Net Framework Mapping Test
Passed Microsoft .Net Framework Version - v2.0.50727
Passed DirectX Version - 9.0 - v4.09.00.0904
Passed SmarterMail Product Version - v4.3.2831