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so i've searched the forums for hours tonite trying to find a solution for my problem. i've followed the "How To: Importing messages as .eml files into user's folder" and that works fine for the Inbox, but any subfolder i copy over do not show up unless i delete the root.cfg file and restart the mailservice. when root.cfg is rebuilt, it does indeed show the folder, but now the timestamps are all 12:00. i kid you not, i've tried 17 different ways of copying mail in and deleting config files, all resulting the same way with either the timestamps showing 12:00 or the subfolders not showing at all. can someone point me in the right direction on how to keep the timestamps intact?

 

i may have stumbled upon a crude work-around for now. on the source mail server, i have mad a script to traverse the users subfolders and then create that same directory structure on the SM server. i then use webservices to create the user accounts. then i follow http://support.smartertools.com/Customer/KBArticle.aspx?articleid=42&KBSearchID=126029 to copy the files in the inbox and those subfolders. it's crude, and definitely a 1-domain-at-a-time script, but will get me by tonite....the timestamps are intact...and that's the important thing

 

root.cfg is a pointer to all of the .grp files in a folder.  When add emails directly to a folder by something like windows explorer, the .cfg file must be deleted.  When the SM service is restarted this file will be re-created and will now point to all email in that folder.  Unfortunately, when you deleted the .cfg file and the pointers, it will reset all timestamps to midnight.

i agree...deleting the .cfg files will result in the timestamp changing to midnite. buy by creating the directory structure first, then creating the accounts, root.cfg picked up the folders. all i had to do then was stop the mailservice, delete the mailbox.cfg out of each folder i just created, copy over my .eml files, and restart the service....and viola! all timestamps are intact...though it did take some time for it to convert 200,000 msgs into .grp files