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Forward Ticket Error in Logs

Last post 04-04-2007 9:38 AM by rmoore. 0 replies.
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  • 04-04-2007 9:38 AM

    • rmoore
    • Not Ranked
    • Joined on 09-16-2005
    • Posts 9

    Forward Ticket Error in Logs

    My logs are showing the following error over and over. Can anyone give me a clue on how to fix this?

    I've checked, double checked, and tested the SMTP settings and they are correct.

    Error:
    =====================
    [4/4/2007 12:00:17 AM]
    Agent: N/A

    FAILED TO GET MAIL FOR ComputerOne Support!!!
    connected
    authenticated
    found 2 messages

    Starting a forward for a preexisting ticket to xxx@xxx.biz
    UNHANDLED EXCEPTION:
    System.Web.HttpException: Could not access 'CDO.Message' object. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException (0x80040201): Exception 0xc0000005 was generated at address 0x6f3b31f7

       --- End of inner exception stack trace ---
       at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters)
       at System.RuntimeType.InvokeMember(String name, BindingFlags invokeAttr, Binder binder, Object target, Object[] args, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParameters)
       at System.Web.Mail.LateBoundAccessHelper.SetProp(Object obj, String propName, Object propValue)
       --- End of inner exception stack trace ---
       at System.Web.Mail.LateBoundAccessHelper.SetProp(Object obj, String propName, Object propValue)
       at System.Web.Mail.CdoSysHelper.Send(MailMessage message)
       at System.Web.Mail.SmtpMail.Send(MailMessage message)
       at SmarterTools.Common.MAIL.QuickMail.InternalSendWithCDO(String smtpServer, String to, String from, String subject, String cc, String bcc, String bodyText, MailFormat mailFormat, String smtpAuthUserName, String smtpAuthPassword, FileInfo[] attachments)
       at SmarterTools.Common.MAIL.QuickMail.SendWithCDO(String smtpServer, String to, String from, String subject, String cc, String bcc, String bodyText, MailFormat mailFormat, String smtpAuthUserName, String smtpAuthPassword, FileInfo[] attachments)
       at SmarterTools.SmarterTicket.HelperClasses.MailHelper.SendDepartmentMail(Department dept, String to, String cc, String bcc, String subject, String bodyText, MailFormat mailFormat, FileInfo[] attachments)
       at SmarterTools.SmarterTicket.HelperClasses.MailHelper.SendDepartmentMail(Department dept, String to, String cc, String bcc, String subject, String bodyText, MailFormat mailFormat)
       at SmarterTools.SmarterTicket.HelperClasses.MailChecker.ImportFromEmail(DuplicateEmailChecker dup, Department dept, Int32& failures)

     

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