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Forums & Blog » Product Discussions » SmarterMail » BUG: unable to read complete HTML messages

BUG: unable to read complete HTML messages

Last post 02-07-2008 1:23 PM by rcorbin. 7 replies.
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  • 03-27-2007 1:49 AM

    • devspy
    • Not Ranked
    • Joined on 01-18-2006
    • Posts 5

    Hmm [^o)] BUG: unable to read complete HTML messages

    Reply Contact

    I verified that both SmarterMail 3.x and 4.x releases are affected of a bug related to complete HTML e-mail messages reception. In brief, received e-mail that includes a complete HTML page formatting, such as:

    <html>
      <head>
        [...]
      </head>
      <body>
        [...]
      </body>
    </html>

    are unable to be entirely viewed. In fact, only the first part of the e-mail content can be viewed, mainly if the e-mail include tables and images. It seems to be an HTML parser problem.

    Could you please verify?

    Thanks for your great product!
    Filed under: , , ,

  • 03-27-2007 5:02 AM In reply to

    Re: BUG: unable to read complete HTML messages

    Reply Contact
    I too have customers complaining that they can't view HTML newsletters, they may get a background, but usually nothing at all, just a blank mail.

  • 07-23-2007 6:14 AM In reply to

    • jtobin77
    • Not Ranked
    • Joined on 11-23-2004
    • Newark, Delaware
    • Posts 9

    Re: BUG: unable to read complete HTML messages

    Reply Contact

    SmarterTools,

     We are experiencing this with a few customers.  They are able to download the entire email through Outlook, however when viewing the email in WebMail, most of the message is missing.  We recently upgraded to SmarterMail 4 from 3 and the problem started after the upgrade.  Is there anything being done to fix this as it seems to be a bug based on the fact others have had the same problem?

    Regards,
    Joshua M. Tobiansky
    Technical Support Manager
    josh@hostmysite.com
    http://hostmysite.com/order.cfm?id=238
    (877) 215-4678 toll free
    (302) 731-4948 (International)

  • 07-23-2007 6:21 AM In reply to

    • devspy
    • Not Ranked
    • Joined on 01-18-2006
    • Posts 5

    Re: BUG: unable to read complete HTML messages

    Reply Contact
    I confirm I'm still waiting for a solution. When e-mails include complete HTML pages, the only way to read the whole content is to read those emails using another client, such as Outlook.
    Filed under:

  • 02-06-2008 3:56 PM In reply to

    Re: BUG: unable to read complete HTML messages

    Reply Contact

    Hey,

    In the few cases we had regarding this the problem only occured when the mail was coming from PHP with postfix. We solved this by modifying the php.ini files sendmail path.

     

    Basically in the php.ini file you will have something like:

    sendmail_path = /usr/sbin/sendmail -t -i

    Try commenting this line out (put a ; before it) and add the following line:

    sendmail_path = "sed 's/\r$//' | /usr/sbin/sendmail -t -i"

    You might have luck. Make sure the path is correct (/usr/sbin/sendmail is default) or the same as the one you commented out.  After this is modified restart the apache service and try testing. I have not seen any tickets yet that this didn't solve for us. If it doesnt work or it breaks things comment out the new line and uncomment the old line and restart apache again. 

     

    -Ray C.



    Raymond Corbin | Support Analyst | HostMySite.com | 877.215.4678
    rcorbin@hostmysite.com
    http://www.hostmysite.com/order.cfm?id=749

  • 02-06-2008 7:41 PM In reply to

    Re: BUG: unable to read complete HTML messages

    Reply Contact

    I have seen a few of these and in SmarterMail 5.x we made some modifications to the viewing interface which will hopefully resolve these, or make them less common.

    jtobin77:

    SmarterTools,

     We are experiencing this with a few customers.  They are able to download the entire email through Outlook, however when viewing the email in WebMail, most of the message is missing.  We recently upgraded to SmarterMail 4 from 3 and the problem started after the upgrade.  Is there anything being done to fix this as it seems to be a bug based on the fact others have had the same problem?

    Tim Uzzanti
    SmarterTools Inc
    http://www.smartertools.com

  • 02-07-2008 12:38 AM In reply to

    • devspy
    • Not Ranked
    • Joined on 01-18-2006
    • Posts 5

    Re: BUG: unable to read complete HTML messages

    Reply Contact

    ST-TUzzanti:
    in SmarterMail 5.x we made some modifications to the viewing interface which will hopefully resolve these, or make them less common.

    Thank you for good news. We'll wait for updates. Smile 

  • 02-07-2008 1:23 PM In reply to

    Re: BUG: unable to read complete HTML messages

    Reply Contact

    ST-TUzzanti:
    in SmarterMail 5.x we made some modifications to the viewing interface which will hopefully resolve these, or make them less common.
     

    I had already had some of our customers that had problems with this send the message to a test domain on our SM5 Beta server and one of our SM4 servers. The SM5 server showed more then the SM4 server, but it was still missing stuff. Doing the steps I put in my previous post solved it for both SM4 and SM5.  Not sure if it will fix it for everyone, but in all examples that we had it corrected the issue.

    -Ray C.



    Raymond Corbin | Support Analyst | HostMySite.com | 877.215.4678
    rcorbin@hostmysite.com
    http://www.hostmysite.com/order.cfm?id=749
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