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Is there not a way, if I already have a keyword list set up for my filter, to find out what word was triggered in the email from someone? I have only about 2 newsletters now, after much laboring with my mailhost, that keep getting caught up in our "filter 1". I have spam filtering turned off for the time being so I can address the sole issue of our content filter causing such a mess with false positives. It's at the point where my mailhost can not help anymore and they referred me to the forums here for answers.

 

Any ideas?

 

Damon 

You could set up a Trusted Senders filter, make it the first filter and have it do nothing, in that way it will fire first bypassing all other filters, just add the list address to your trusted senders list.

Interesting that you post that, b/c I fired that same question to my mail host and they said that all filters are run through no matter what. I have a trusted sender list as the first filter, it's default action is to move to "inbox", and this particular filter is the last filter.

Here is my question to my mailhost:

Also, if that sender is on the trusted sender list, which is in the highest
priority position, shouldn't the system skip over the other filters rather
or does it check every filter? I read in the faq's that you can order them
in such a way.
 

Response:

Damon,
Content filters will overide any trusted senders.
Best Regards,
Wayne Lansdowne
Applied Innovations Support Team

 

Is there a faq or instruction set somewhere that defines what you've told me. It seems as if my mailhost implements smartermail but doesn't have 100% training on it. So I'm sort of being a good guinea pig by posting here and trying to find out. Ideally I would like ot have a master trusted sender list that is setup in a way that spam filters (once turned back on) skip over them as well as any remaining content filters.  

 

 

The mail host is using SmarterMail Professional Edition 3.2.2327, not sure if that means anything in our scenario or not.

I just tested the theory out by adding mailreplies@samsclub.com to the trusted sender list and changed the action to not do anything.

 I then forwarded an email from yesterday that was filtered out back to my self editing the subject line by taking out the filter prefix of "content filter alert:"

 Unless there is a  time delay or some other setting that a mailhost can set on their end it's as if it totally ignores my trusted sender content filter.

 

Thanks,

 

Damon 

I may have stated it wrong in that it has to have an action to take, I have it "Prefix subject with comment", but leave the comment blank. Domain content filters happens before user content filters, but if the e_mail gets to the user it should work as stated by ST, if a filter fires it skips all other filters. If it didn't work this way I would have e-mails like this "Spam  High: Numbers: Domains: Not our Domain: Content A-E: Attachments: Numbers:" on a single E-Mail subject line.

 

1. The trusted sender list is under the domain spam filtering section. However, I have spam filtering turned off. Does that violate my first filter that looks at the trusted sender list?

2. I did exactly what you have listed above. It turns out that one of the links in the mailer from that address has a link to that store's pharmacy section, which is one of the words I filter for. So it seems as if either my first filter is not being looked at, which the only reason I can think of is b/c the trusted sender list comes from the spam settings which are turned off, or it's looking at the filter, prefixing the subject line with nothing, and then being triggered by this last filter by the pharmacy key word.

 

Very strange.

 

To add to the confusion, the version I get in Outlook does not show the word pharmacy in the body of the email. However, viewing the message via web version using smarter mail I can do a "find" and find a link that points to the "pharmacy".