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Hello.

Please consider adding the ability to SmarterTicket to lookup a person's email address using LDAP, much like Outlook does after entering a name in the TO field.  If there are multiple choices, show a list and allow selection.

In particular, this would be handy when creating an Incoming or Outbound ticket.

Since your product already utilizes LDAP for domain authentication, I thought this would be a simple enhancement.

Thanks for considering it.

We will consider it.  In fact, auto-complete is a feature being added to SmarterMail 4, so ticket may follow the same path.

Great news for Smartermail ...... but how about Smarterticket? What are your plans for enabling Smarterticket to locate and verify addresses from our Exchange server?

Hello,

Checking in ... will an email address lookup feature (via LDAP or otherwise) ever be added to SmarterTrack?  Again, something similar to Outlook's "Check Names" feature, as well as its ability to click TO, CC and BCC buttons to browse / select from a list of known email account on an associated Active Directory domain.

Thanks,
Paul