Additional Support for Hosted Service Customers
SmarterTools Hosted Services subscriptions include unlimited email support incidents at no charge. In the event that
you require additional hosted service support, SmarterTools offers the following individual
support incidents:
| Individual Support Incidents * |
| Email |
Unlimited incidents through email communication with SmarterTools support agents; initial response time is four business hours |
Included |
| Phone |
Resolve a single incident through email and phone communication with SmarterTools support agents |
$75 |
| Emergency |
Receive an initial response to a single emergency support incident within one hour; available 24/7/365 |
$199 |
| Data Migration |
Receive assistance migrating data to and from a hosted service
More Info |
$249 |
Purchase Support
* All support purchased in advance expires 12 months from the date of purchase