In the event that you require additional support, we offer both support packages and individual support incidents which are outlined below:

Individual Incidents
	Email	Each incident is resolved only through email communication with SmarterTools Specialists	$40
	Phone	Each incident is resolved in live phone conversation with SmarterTools Specialists	$75
	Installs & Upgrades	Flat fee for extra assistance installing or upgrading software versions   More Info	$249

Packages
	Silver	Includes 6 email incidents at an economical price	$199
	Gold	Includes 6 email or phone incidents—choose the method suited to your needs	$399
	Platinum	Includes 6 email or phone incidents—plus 2 critical incidents available 24x7x365	$699

Notes

• Incidents can be applied toward any SmarterTools application or any SmarterTools application installation.
• Support incidents are restricted to business hours (8:00AM - 4:30PM MST).
• Custom monthly support agreements are available. Please contact sales@smartertools.com for more information.
• Incidents submitted during regular business hours typically receive an initial response within four (4) hours.
• All support purchased in advance expires twelve (12) months from the date of purchase.