Customer Service and Help Desk Software
SmarterTrack 7.x is a powerful help desk application built for tracking, managing,
and reporting on customer service and communications, including sales and support
issues. Businesses can manage employees and communications using a Web browser on
any desktop, tablet or mobile device.
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Access your help desk
from anywhere
On-the-go? Use your iPad, tablet computer or other mobile device to access SmarterTrack's
help desk features. With support for scrolling and gestures and easy to click buttons,
SmarterTrack is specifically designed with mobility in mind. Plus, SmarterTrack
seamlessly integrates with other mobile apps, allowing remote employees to provide
customer service, sales or support as efficiently as they do from the office computer.
Customer service software that’s perfect for any industry
With the SmarterTrack help desk, you can turn customer service into the most powerful
tool in your business arsenal. Find out how different industries use SmarterTrack
to meet their needs.
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Offer customers multiple support channels:
tickets, live chat, knowledge base and more
SmarterTrack help desk integrates multiple customer service solutions into a single
application. Features include:
- A world-class ticket solution
- Live chat
- A self-service Web portal
- Call logs and VoIP integration
- Who's On visitor monitoring
- A task management system
- Time logs
- Self-help resources: knowledge base, news items, etc.
- Multiple brand support
- An integrated survey system
- More than 70 summary and trend reports
- Single Sign-On (SSO)
Save time and money with a hosted help desk
Businesses looking for increased flexibility and reduced IT costs may prefer to
use SmarterTrack help desk as a hosted service. There's no hardware costs, no hassling
with software updates and no commitment.