SmarterTrack can gather information from multiple databases, custom fields, and submitted text; authenticate that information;
and produce summary and trend reports in virtually limitless combinations. Detailed cost analysis, custom reports, and emailed
reports are made available to give managers unrivaled access to the information that they need and added insight into their
Customer Service operations. SmarterTrack reports empower managers to understand what customer are looking for and—more
importantly—what they are not finding.
SmarterTrack comes pre-loaded with over 70 Summary and Trend reports that allow managers to accurately measure results and
establish policies. Summary and trend results can be grouped and filtered in numerous ways to provide the business intelligence
companies need—when they need it—via custom and emailed reports.
The cost analysis functionality within SmarterTrack allows managers to define the costs and time for each Customer Service
function—Ticket, Live Chat, etc.—and then report on those costs. This ability can let managers look into their
organization to determine which products or services are generating the most interest for the sales department or the most
traffic for the support team. There is no limit to the level or granularity of the information that can be reported and
acted upon.
Custom reports allow you to define a report once which can then be delivered on a regular schedule to the executive team, marketing
department, sales force, or who ever needs the valuable information. Email reports can be delivered as simple text data or can include
intuitive charts.