In a classroom, teachers often utilize a variety of teaching methods to help students understand a particular subject. So why wouldn’t educators and administrators apply that same concept to the way they communicate to the diverse communities they serve? With SmarterTrack, elementary to post-secondary educational institutions can quickly and efficiently provide support to parents, students, faculty, and staff.

Manage Student Affairs Through a Structured Ticket System

• Allow parents to submit questions and concerns via email with trackable results by class, topic, semester, and more.
• Encourage teachers to submit tickets for assistance, support, maintenance, disciplinary follow-up, and more.
• Allow students to coordinate schedules with attendance tickets and provide class assignments by return attachment.
• Create an environment where classroom aids, teachers, professors, and administrators can transfer tickets among and between departments and teams.

Find Out WhosOn Your School’s Site with Web Site Visitor Monitoring

• Monitor your Web site and cultivate interest in prospective students by proactively inviting them to chat.
• Track where school Web site visitors originate and target recruitment efforts based on that information.

Enhance Communication with Students, Faculty, and Staff Through Live Chat

• Offer personalized support to prospective students anywhere in the world with Live Chat.
• Expand office hours and efficiency by allowing students to access teachers during “Live Chat hours.”
• Create the feel of a virtual classroom by providing Live Chat capabilities to your Web-based curriculum.
• Offer individualized tutoring assistance to students and push relevant Web resources to them in real time.
• Decrease wait time for advisement sessions by providing students the ability to talk to counselors via Live Chat.

Interact with Students, Parents, Faculty, and Staff Through the Portal

• Use the Knowledge Base to give students immediate access to the latest information, including schedules, manuals, policies, student aid forms, video tutorials, and assignment tips.
• Give faculty and staff instant access to payroll information, internal documents, news items, and more.
• Give parents updates about school policies, parent/teacher conferences, holidays, events, and other important news.
• Allow parents to view student assignments in real time.
• Create Knowledge Base articles that address recurring problems and make them instantly accessible to help students to resolve their own issues.