Help Desk, Live Chat, & Customer Service Software

Hosted Service or Installed Software

The decision to purchase SmarterTrack as a hosted service or as a traditional installation must be based on your organization’s individual business needs. Both software delivery methods have their advantages, but one may be better suited for your organization.

  Hosted Service Installed Software
List ImageTime to Implement Minutes Hours
List ImageLicensing Costs Low monthly fee provides predictable costs One-time cost; minor upgrades included
List ImageHardware Costs No cost; utilizes SmarterTools servers Utilizes your servers and hardware
List ImageEmployee Costs No cost; SmarterTools manages software installation, servers, and hardware In-house IT department manages software installation, servers, and hardware
List ImageTechnical Support No cost; standard support included Incidents provided with purchase; additional support packages available
List ImageUpgrades No cost; automatic minor upgrades and
one-click major upgrades
In-house IT department manages software and hardware upgrades
List ImageScalability Easily increase or decrease licensing as business needs change Increase licensing as your business grows

Determine the Best Solution for your Organization

The decision to purchase software as a hosted service or as a traditional installation must be based on your organization’s individual business needs. Both software delivery methods have their advantages, but one may be better suited for your organization.

Still struggling to choose the best software delivery method for your company?
Contact the SmarterTools Sales Department via Live Chat or email sales@smartertools.com for help.

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