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Real-time Monitoring
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Website Visitor Activity
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Broadcast Messages
Reach Out to Customers in Real Time
In brick and mortar establishments, employees watch customers
browse and then offer assistance to close the sale. Similarly, companies can use real-time visitor
monitoring to turn a static Web site into an interactive marketplace. With WhosOn, businesses can increase conversions
and enhance the quality of customer service by proactively engaging customers in real-time communication via
Live Chat.
Track Sales Leads with Web Site Visitor Monitoring
SmarterTrack’s WhosOn feature gives businesses real-time tracking of customers as they navigate Web sites,
providing the opportunity to increase sales and expedite customer service. Filter site visitors by
the pages they view and differentiate between visitors that are ordering, seeking support, or simply looking for
information.
Send broadcast messages to employees or Web site visitors with a click of a button. With WhosOn, agents
can monitor visitors across multiple Web sites, track search engine referrals, and use a
visitor’s navigation history to evaluate a potential customer’s interest.
Understand Visitor Activity
Companies can create custom variables to extend their data collection abilities even further. Use WhosOn in conjunction
with SmarterTrack’s integrated events system to create notifications and actions based upon more than 30 distinct attributes.
With WhosOn businesses can:
- Know when customers add products to their shopping carts
- Automatically initiate Live Chats when customers view specific pages
- Automatically offer surveys when a customer reads a KB article