Help Desk, Live Chat, & Customer Service Software
  • Live Chat Management Interface

    Live Chat Management Interface

  • Multi-Lingual Live Chat

    Multi-lingual Live Chat

  • Agent Instant Messaging

    Agent Instant Messaging

Enhance Help Desk Communications with Live Chat Software

Industry analysts report that Live Chat can significantly reduce cost over phone calls and allows companies to double the capacity of their customer service teams.

Implement Live Chat software to reduce phone calls, capture information on website visitors, and assist more customers concurrently. Customers can initiate Live Chats via the portal or directly from the company Web site.

Automatically route Live Chats in different languages to the appropriate agent by assigning languages to departments or use the Live Chat translation feature to allow all agents to respond to chats in nearly every language.

Optimize Sales with Live Chat

Use Live Chat’s real-time customer typing feature to prepare a response while the customer is typing. With Live Chat, businesses can increase sales and improve customer loyalty. Companies that use Live Chat to meet the needs of Web site visitors can push relevant product information to customers and provide immediate answers to customer concerns, eliminating many barriers to purchasing. When used in conjunction with WhosOn visitor monitoring, Live Chat can increase conversions and enhance the quality of customer service.

Aid Employee Development Through Live Chat

One of the many advantages of SmarterTrack is the ability to coach and co-chat active Live Chat sessions. These features allow organizations to facilitate training and ensure the accuracy and efficiency of employees. With coaching and co-chat, managers can proactively address issues by monitoring Live Chats in real time and offering assistance when needed.

Improve Employee Communication with Agent Instant Messaging

In addition, SmarterTrack’s agent instant messaging feature provides a resource for internal communications. Promote collaboration by allowing an agent to seek guidance from another, more experienced agent via instant message or create permanent chat rooms to conduct virtual meetings with agents based at various locations.

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