Help Desk, Live Chat, & Customer Service Software
  • Customer Service Portal

    Customer Service Portal

  • Maximize Communication Channels

    Maximize Communication Channels

  • Optimized Support Knowledge Base

    Support Knowledge Base

Harness the Power of Customer Service with the Portal

SmarterTrack includes a portal interface that is optimized for search engines and functions as the central hub for all communication channels. Encourage customers to submit Tickets, check the status of Tickets, initiate Live Chats, and stay informed on important company developments from one, convenient location.

Create a consistent company appearance and customize the fully skinnable portal for one or multiple brands. Enhance the user experience by providing portal resources in multiple languages. Utilize portal tabs to extend the functionality and add third-party applications or additional resources.

Use the Portal to Leverage Communications Channels

SmarterTrack was designed to maximize operational efficiency by guiding customers into an organized service flow. This strategy increases the likelihood that customers will find the service and communication channel that best fits their needs, while choosing the channel that is the most cost-effective for the organization. The result is increased customer satisfaction and drastically reduced costs.

Deliver Relevant Information with a Knowledge Base

SmarterTrack’s Knowledge Base is an online library that helps agents and customers solve issues quickly and efficiently. Create detailed articles about products or procedures, save them as drafts, mark them for review, or publish them for public viewing. As a customer service tool, the Knowledge Base is one of the most cost-effective support channels because it gives customers easy access to information that would otherwise require contact with the company's staff.

Provide More Customer Resources

Streamline information distribution and reduce costs by providing customers the self-service resources they need to find their own answers to common questions and issues. With SmarterTrack, companies can easily leverage self-service assets like Knowledge Base articles and news items to quickly guide employees, clients, or partners to the information that they need. With translation support for all languages and dialects, SmarterTrack can help companies serve customers on a global scale.

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