Customer Service Management

Website Visitor Monitoring

Customer Service Portal

Premier Customer Service and Help Desk Software

SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations. Features include:

• A world-class Ticket solution that transforms service, sales, and support emails into a powerful information distribution system
• Live Chat, which gives businesses the ability to reduce phone calls, capture information on website visitors, and assist more customers
• WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
• A portal interface that is optimized for search engines and functions as the central hub for all communication channels
• Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues
• A Web-based interface that provides accessibility wherever an Internet connection is available
• An integrated survey system that can be triggered upon events
• More than 70 summary and trend reports with many levels of customization and filtering
• Support for multiple brands within a company

With SmarterTrack, companies can turn their customer service efforts into the most powerful tool in their business arsenals. Visit the Business Solutions pages to find out how different industries can use SmarterTrack to meet their specific needs.

Choose Hosted Customer Service or Traditional Installation

SmarterTrack customer service software is available as a traditional installation or as a hosted service (SaaS). Businesses that choose the traditional deployment of SmarterTrack can install the software onto a local or co-located server in dedicated, VPS, and shared environments using the standard install download. Businesses looking for increased flexibility and reduced IT costs may prefer to use SmarterTrack as a hosted service. For help choosing which software delivery method best fits your organization’s business needs, visit the Hosted Service or Software page.