Customer Service Software Competitor Comparison

Pricing and features are taken directly from related websites, customer support, and marketing materials as of April 23, 2009. Information, features, and pricing are subject to change. To report corrections, please contact the SmarterTools Sales Department via Live Chat or email sales@smartertools.com

Features	BoldChat Enterprise	Parature Enterprise	SmarterTrack Enterprise
Initial Cost for 10 Agents	$849.15/mo	$1,350/mo	$999
All in One Integrated Web Interface	–	–	Included
Ticket System	–	Included	Included
Mobile Ticket Management	–	–	Included
Live Chat	Included	$50.00/mo 1	Included
Live Translation	–	–	Included
Geo-Location	Included	–	Included
Co-Chat	Included	–	Included
Coaching	Included	–	Included
Proactive Chat	Included	–	Included
Agent Instant Messaging	Included	–	Included
Agent Chat Rooms	–	–	Included
Intelligent Routing	Included	Included	Included
Predefined Responses	Included	–	Included
LDAP & Active Directory Compliance	–	–	Included
System-wide Events and Notifications	Limited	Limited	Included
Per Agent File Storage	–	–	Included
Knowledge Base	Included	Included	Included
Customer Portal	–	Included	Included
Search Engine Optimized	–	–	Included
Integrated Forum	–	Included	–
Survey System	Included	Included	Included
Website Visitor Monitoring (WhosOn)	Included	–	Included
Cost Analysis Reporting	–	–	Included
Advanced Premium Reporting	Included	Included	Included
Multiple Language Support	Included	Included	Included
Multiple Brand Support	–	–	Included
Extendable to other DBs and Applications	Included	$11.65/agent/mo 2	Included
Software Ownership	–	–	Available
Hosted Option (SaaS)	Available	Available	Available
Hosted Pricing	$849.15/mo	$1,516.50/mo	$149.95/mo
Ownership Pricing	N/A	N/A	$999

¹ Monthly cost is based on Parature's live chat charge of $600 per year. An annual contract is required.
² Monthly cost is based on Parature's open API charge of $140 per agent, per year. An annual contract is required.