Customer Service Software Competitor Comparison

Pricing and features are taken directly from related websites, customer support, and marketing materials as of September 26, 2008. Information, features, and pricing are subject to change. To report corrections, please contact: sales@smartertools.com

Features	BoldChat Enterprise	Kayako SupportSuite	Parature Enterprise	SmarterTrack Enterprise Edition
Software Costs for 10 Agents	$842.00/mo	$499.95	$1,350.00/mo	$999.00
Provided in One Integrated Web Interface	Not Available	Not Available	Not Available	Included
Ticket System	Not Available	Included	Included	Included
Live Chat	Included	Included	$50.00/mo*	Included
Geo-Location	Included	Included	Not Available	Included
Co-Chat	Included	Included	Not Available	Included
Coaching	Included	Not Available	Not Available	Included
Push Chat	Not Available	Included	Not Available	Included
Intelligent Routing	Included	Included	Included	Included
Predefined Responses	Included	Included	Not Available	Included
LDAP & Active Directory Compliance	Not Available	Included	Not Available	Included
System-wide Events and Notifications	Not Available	Not Available	Limited	Included
Per Agent File Storage	Not Available	Not Available	Not Available	Included
Knowledge Base	Included	Included	Included	Included
Customer Portal	Not Available	Included	Included	Included
Search Engine Optimized	Not Available	Not Available	Not Available	Included
Integrated Forum	Not Available	Not Available	Included	Not Available
Website Visitor Monitoring - WhosOn	Included	Included	Not Available	Included
Extendable to other DBs and Applications	Included	Included	$11.65/agent/mo**	Included
Cost Analysis Reporting	Not Available	Not Available	Not Available	Included
Survey System	Included	Not Available	Included	Not Available
Advanced Premium Reporting	Included	Limited	Included	Included
Software Ownership	Not Available	Available	Not Available	Available
Hosted Option (SaaS)	Available	Available	Available	Available***
Hosted Pricing	$842.00/mo	$49.95/mo	$1,516.50/mo	Coming Soon!
Ownership Pricing	N/A	$499.95	N/A	$999.00

* Monthly cost is based on Parature's live chat charge of $600.00 per year. An annual contract is required.
** Monthly cost is based on Parature's open API charge of $140.00 per agent, per year. An annual contract is required.
*** SmarterTrack will be available as a service starting Q1/2009.