SmarterTicket is now a legacy product and is no longer available for new purchase. SmarterTools recommends
SmarterTrack.
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the most recent release notes
- FIXED: Malformed emails could prevent SmarterTicket from being able to retrieve messages from attached accounts (introduced in version 1.0.1557).
- ADDED: Button in the compose reply page that pops up the last correspondence in a new window
- ADDED: Configurable mail check interval in general settings
- ADDED: Option for admins to decide what errors to get through email
- ADDED: Predefined response admin page now has a spell check button
- ADDED: Trend report can now report total values, or average values by day
- CHANGED: Attachment length limit changed from 10 MB to 100 MB
- CHANGED: Customer view tickets page now displays ticket in same manner as agent
- CHANGED: Default.aspx page graphics turned into text
- CHANGED: Scripts are now filtered when viewing HTML
- CHANGED: Spell checking made more resistant to scripting attacks
- FIXED: Back button now stays after clicking [show all] in view ticket page
- FIXED: Closed tickets now appear correctly in the customer view tickets page
- FIXED: Duplicate days in trend reports
- FIXED: Reports and the use of dates are now locale safe
- FIXED: Sending an outbound message no longer alerts group alert address
- FIXED: Some casing issues for certain databases were fixed
- FIXED: Weekly trend report was not showing correct data
- FIXED: When a follow-up email from a deleted ticket comes in, ticket is now reopened
- FIXED: When no agents logged in and ticket added through web interface, an error will no longer occur
- CHANGED: Incoming emails that contain “Could not deliver message to the following recipient” will not be auto-responded to.
- FIXED: Creating an incoming ticket from the web interface now correctly forwards ticket
- FIXED: Creating an incoming ticket from the web interface will not send an autoresponder if autoresponders are disabled
- FIXED: Forward links are now added to plain text messages
- FIXED: Forward links are now correctly removed from replies to customers
- FIXED: Sending a ticket from the web interface now correctly forwards ticket
- FIXED: Sending a ticket from the web interface will not send an autoresponder if autoresponders are disabled
- FIXED: Ticket numbers are parsed more effectively in emails that have subjects containing square brackets
- FIXED: Two SmarterTicket servers will no longer create multiple tickets
- ADDED: “Also allow replies from” field to allow for forwarding to aliases
- ADDED: Descriptions in email settings page that explains the purpose of each account
- CHANGED: Adjusted auto-refresh frame refresh rate to reduce frequency of refresh
- CHANGED: Fewer notifications are sent from the system to email
- FIXED: “Administrate this ticket online” is now correctly removed from responses to customers.
- FIXED: Minor formatting issue with forwards
- FIXED: When using MySQL, deactivating an agent would cause a SQL error
- ADDED: DefaultNL.aspx page that hides login link to use for customers
- CHANGED: Background threads no longer send error reports through email, but save in logs
- CHANGED: Pressing enter key in signatures and email responses single-spaces. Double-space can be enabled in My Settings
- CHANGED: Ticket assignment algorithm has been optimized to function better on large teams
- FIXED: Login usernames now are not case-sensitive
- FIXED: Save My Settings sometimes failed on free version
- ADDED: A new option to choose whether a department appears on the "Submit a Ticket" page for customers
- ADDED: Bulk transfers
- ADDED: Delete and Transfer tickets now show ticket numbers and subject of the tickets to be deleted/transferred
- ADDED: Error logs can now be viewed and deleted from within the web interface when logged in as administrator
- ADDED: Forwarded tickets now include a link at the bottom that allow agents to log in and jump right to the ticket. If left unmodified, this link is stripped out upon reply to the customer
- ADDED: Forwarding now supports multiple email addresses
- ADDED: Integrated authentication for SQL Server and MSDE
- ADDED: Microsoft.Net Framework 1.1 detection on the default pages of the site
- ADDED: Multiple problem detectors run when logged in as admin. If any problems exist, admin is notified at the top of the pages
- CHANGED: AboutThisFolder.txt files now represent the correct permissions that folders need
- CHANGED: Connection pooling was causing some errors on MySQL. As a result, it has been disabled
- CHANGED: Replies are not allowed from the queue unless ownership of the ticket is taken by an agent first
- FIXED: Dates in foreign locale installations now function correctly
- FIXED: Get My Tickets page was using the Administrator email account to send messages. It now uses the Alert email account
- FIXED: If a ticket is marked as waiting and an agent replies with Send only, the ticket is re-opened
- FIXED: If forwarding is enabled, tickets get forwarded on transfers
- FIXED: MIME errors for some attachments were corrected
- FIXED: Object naming issues in SQL Server and MySQL caused some users' databases to not function properly
- FIXED: Some activation and licensing issues were resolved
- FIXED: Some help links were fixed
- FIXED: SSL no longer throws warnings about safe and unsafe objects
- FIXED: Test database connection did not always work on MSDE if the database already existed
- FIXED: When replying to a ticket that was created as an outgoing ticket, wrong address appeared in the "To" field