Mouse-over each feature below to view a detailed description.
Click the icon to view a screen shot of that feature.
Download a copy of the SmarterTicket 2.x Feature List.

Feature		FREE* Edition	Professional Edition
Licensing
Allows for multiple support agents
Ticket Handling
Require CAPTCHA verification
Web and email ticket submission
Ticket history is held in threads
Fully traceable ticket history
Pin tickets to prevent lag time
Intelligent ticket routing
Reference ticket resolutions
Full administrator control
Automatic ticket hand-offs
Reporting
Full reporting and data mining
KB reports display customer queries
Track agents via auditing reports
Customer Service
Average response time notification
Integrated knowledge base
Web interface for customer accessibility
Other
Dedicated server installer
Shared hosting installer
Custom quick links
Fully integrated foreign character sets
Compliant with most web browsers
Compatible with shared-hosting environment
Skinnable web interface

- Feature included

* The FREE Edition contains much of the same functionlity as Professional Edition, but is limited to one support agent. This is to give you an opportunity to try all of the features out before making a decision on what product to purchase.