Applies to: SmarterTrack 4.x

NOTE: A canned reply will need to be created first. For help on creating a canned reply see the knowledge base article How To- Create a Canned Reply. They are inserted during a Live Chat session by an agent. 

1. When in a Live Chat, click the Canned Reply button on the action bar. A window will be displayed with a list of available canned replies. 
2. Double-click on the canned reply. The canned reply will auto fill in the agent text box. 
3. Click Send.

For more information, please refer to the Canned Replies Overview page in the Online Help.