March 11, 2012
Why Microsoft Exchange May Not Be the Best E-mail Solution for Your Small Business
When people think about e-mail solutions for business, they generally think two words: Microsoft Exchange. However, as with all software solutions, no one option is the right choice for everyone. In fact, for smaller businesses, a more customized solution can save hundreds of thousands of dollars in the first year alone.
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March 22, 2012
Our Favorite Customer Service Apps
A recent report from Call Center Times showed that 78 percent of consumers use mobile apps for customer service... I decided to take a look at the many customer service apps available for mobile devices. The list is extensive, but I narrowed it down to eight based on several factors: popularity, customer feedback, analyst reviews and the all-important “cool” factor.
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March 19, 2012
5 Popular Email and Collaboration Software Tools for Web Hosts
No matter what industry sector they fall into, almost any small and medium-businesses requires an efficient email and collaboration software to manage the administrative side of its business. This is an opportunity for web hosts to offer advanced email and collaboration software as a value-added service beyond basic email. Below is a list of five different email and collaboration tools that web hosts can offer their customers.
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January 20, 2012
25 Best Small Business Apps for 2012
We have picked 25 small business apps—some of which are cloud services, others for mobile devices and some are standard on-premise software installs. What they all have in common are ways to enhance your business and your business success.
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January 6, 2012
Infographic: Email Isn’t Dead
Think that email is dead? Think again. The number of email accounts far outdistances Twitter and Facebook. Email messages also easily surpass updates done on the social networks.
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December 5, 2011
Transitioning to the Cloud: A Preparation Guide
The first thing that comes to mind is the cost of such an in-house solution, and by "cost" I mean not just money, but time—time for implementation, time for planning, time for overall management and updating. In terms of monetary costs, the enterprise is generally going to be OK. However, from the "time cost" standpoint it might not be.
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November 6, 2011
Seven tools to help analyze customers’ online behavior
Do you know what your customers do when they log on to your website? How long do they stay? What pages do they frequent the most? How often do they abandon your online shopping cart without making a purchase? How are they finding you online—through search engines, social media or other sites? Answering these and other key questions about how your customers interact with your website can help you increase sales, ditch marketing efforts that aren’t paying off and give you valuable insight into the mind of your consumer.
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October 13, 2011
SmarterTools Moves its Help Desk Software into the Cloud
SmarterTools, a provider of help desk, mail server, and Web analytics technologies, has launched SmarterTrack.com, a cloud-based version of its help desk software. Plus, the help desk and customer service software, delivered via a software-as-a-service (SaaS) model, is scalable to help even the fastest growing businesses maintain the highest levels of service.
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October 11, 2011
SmarterTools Launches Cloud-based Help Desk SmarterTrack.com
Web hosting software developer SmarterTools announced on Tuesday that it has launched SmarterTrack.com so companies can use its SmarterTrack help desk software in the cloud.
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October 7, 2011
Smarter Tools: Help Desk for SMBs, MSPs, Enterprise
I didn’t know much about SmarterTools, the mail server software, help desk software and web analytics provider before SmarterTools VPs Jeff Hardy and Derek Curtis reached out to me. The first thing that caught my attention: Curtis and Hardy didn’t want to schedule a 10 minute phone briefing. They wanted to meet face-to-face to discuss how SmarterTools has been competing with the likes of Zendesk and Salesforce.com since its founding in 2003.
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September 29, 2011
NY Times Tech Talk Podcast: E-Mail’s Value
Social media and real-time forms of communication like text messaging and chat give people plenty of ways to quickly connect with friends, family and colleagues, so what does that mean for humble old e-mail? Not much, according to Jeff Hardy and Derek Curtis, two vice-presidents at the software-management company SmarterTools, who explain in this week’s podcast why your e-mail address is still a highly valued piece of personal information—and why “free” e-mail isn’t exactly free.
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September 22, 2011
SmarterTools Reveals Upgrades to Hosting-Review.com
Jeff Hardy, VP of SmarterTools, gives Dave Price of Hosting-Review.com a preview of the company's improved SmarterTrack, SmarterMail and other applications.
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September 21, 2011
SmarterTools Continues to Smarten KickAssVPS' Repertoire
KickAssVPS.com, one of the largest providers of Linux and Microsoft Windows Virtual Private Server hosting in the Midwest, announced that it intends to extend its more than two-year partnership with SmarterTools continuing to offer its clients automation and productivity software at no cost to them.
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September 12, 2011
Read Write Web: The Value of Email [Infographic]
While Facebook, Twitter, and Google Plus all get tons of interest, email is quietly chugging away as the workhorse of the connected world. Email, even after discounting the volume that's spam, is used far more than Facebook and Twitter combined.
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August 10, 2011
Read Write Web: Why Microsoft, Google and Facebook Want Your Email
Tally up the total number of searches on Google, Yahoo and Bing and you have about 3.5 billion searches per day. It's estimated that Twitter has about 300 million accounts and Facebook claims more than 750 million active users.As impressive as those numbers are, though, they're a drop in a bucket compared to email – which is estimated at 294 billion per day.
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August 8, 2011
Network World Products of the Week
Our round-up of intriguing new products from Radiant Logic, Beyond Trust, Qualys, SmarterTools, among others.
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August 8, 2011
The Lessons of the Ten with Jeff Hardy
Jeff Hardy of SmarterTools delivered a session this morning he called “The Lesson of The Ten,” in which he made a case around the enormous significance of email in modern communications.
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July 5, 2011
Indian Web Host ZNet Offers SmarterTools Products to Customers
Indian hosting provider ZNet announced last week it has renewed its partnership with SmarterTools to offer the software to customers. The move comes a few weeks after ZNet began offering customers multi-location hosting at its Indian and US data centers.
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July 5, 2011
Q&A: HostingCon Presenter Jeff Hardy of SmarterTools
Though each hosting customer requires email, hosting providers can rely too much on the established providers such as Microsoft and Google and end up missing out on a very profitable channel. Jeff Hardy, vice president of business operations for SmarterTools, says it is easier than some may think for hosting providers to leverage their experience and infrastructure to take advantage of this revenue opportunity.
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June 8, 2011
Small Business Technology: A Step-by-Step Guide to Getting Started
Small businesses get started for all kinds of reasons—a great idea, recognition of an underserved niche, loss of a job, boredom, desire for additional income, and plain old foolhardiness. But to succeed, businesses need to get their tech right, from the very beginning.
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May 27, 2011
6 Help Desk and Customer Service Apps for the iPad
You probably won't want to replace all your call center PCs with iPads, and doing "real" support work likely requires a full keyboard. But we're betting at least a few of your customer support staff have to either take work home with them or monitor issues outside of the office.
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May 26, 2011
Messaging Options Don't End with Microsoft: 2 Alternatives
I've written before about the frustration many organizations no doubt feel as they're increasingly being told they need to move their messaging systems to the cloud—and not just any cloud, but Microsoft's Office 365. If not the cloud, you face the expensive and potentially difficult process of upgrading your Exchange organization to Microsoft Exchange Server 2010, unless you've already made that transition...I'd like to continue to tell you that you do have other options.
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May 24, 2011
SmarterTools Offers Public Beta Release of Version 7
IT management software developer SmarterTools (www.smartertools.com) announced on Tuesday it is offering the public beta release of SmarterTrack 7.x. The beta offering gives users a sneak peek of the new features coming in the next major release of the popular customer service and help desk software, following the January release of version 6.x.
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April 6, 2011
Alternatives To Microsoft Exchange and Google? But Of Course!
Most of you are familiar with two of the most popular email services and platforms for business – Microsoft Exchange and Google Apps. However there are several other email server software and services that you might want to try out. One email server is SmarterMail.
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March 25, 2011
Get smarter about your email and cut your costs by 80%
Wouldn't it be nice to have the same (or better) functionality provided by Exchange, but at a fraction of the cost and with far lower administrative needs? This is the value proposition put forth by SmarterTools Inc. with SmarterMail, a full-collaboration, enterprise-quality email platform. SmarterMail costs pennies per month per mailbox, compared to tens of dollars per mailbox on a monthly basis.
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November 16, 2010
The Industry Standard in Mobile Messaging Keeps Work Tasks Ticking Along
Microsoft’s Exchange ActiveSync licensing program fuels continued innovation in the messaging server market and has licensed companies like Google for its Gmail server implementation. Like Google, the information technology-management software company SmarterTools Inc. licensed Exchange ActiveSync in 2009, allowing the company to extend EAS to more than 15 million customers through the latest version of its SmarterMail mail server.
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August 20, 2010
SmarterTools Reveals Three Hosting Partner Deals
Software developer SmarterTools made three announcements this week relating to partnerships with companies in the web hosting business, revealing its relationships with VPS providers KickAssVPS.com and AccuWebHosting.com, as well as with server software and SSL certificate distributor ServerTastic.
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