Founded in 2003, SmarterTools Inc. is an information technology management software
company that builds applications to help companies communicate, measure, and support
their worldwide business operations. SmarterTools products serve tens of thousands of companies
across the globe in a broad base of market segments–including those in the
technology, financial, education, and hosting industries.
SmarterTools began as a way for web hosting companies to provide reliable, powerful
and fully functional email and web analytics software that was both simple to understand
for end users and easy install and manage for network administrators. As such, the
hosting industry was SmarterTools' first natural vertical market, and now, with
three well established products—SmarterMail,
SmarterStats—each built for multi-tenancy, automation, density and
stability, SmarterTools has grown to become a leading provider of software for the
hosting industry as well as tens of thousands of small to medium-sized businesses worldwide.
SmarterTools’ Global Presence
Today, SmarterTools has more than 15 million end users and a strong, global network
of channel partnerships. In addition, SmarterTools has targeted various small and
enterprise-level businesses, Web hosts, and service providers to grow its install
base to include customers in more than 100 countries. With industry-leading products,
a strong financial position, an international customer base, and enviable referral
and retention rates, SmarterTools is aligned to remain an industry leader now and
for years to come.
Monday - Friday: 6:00am - 4:30pm
(Arizona does not observe Daylight Saving Time, GMT -7)
The SmarterTools offices will be closed in observance of these company holidays.
Standard technical support is available during normal business hours. After hours and emergency support options are available. For more information, or to submit a technical support ticket, please visit the Support Portal.
- SmarterTools Inc.
- 1903 W. Parkside Lane
- Suite 106
- Phoenix, AZ 85027
- View map
Chief Executive Officer
Tim is a recognized technologist and business leader who has hosted and presented
at major industry events. He previously founded and served as the
of CrystalTech Web Hosting Inc., cultivating it into one of the largest Windows
hosting companies at the time. Originally founded in 1997, CrystalTech
Web Hosting Inc. was acquired by Newtek Business Services (NASDAQ: NEWT) in July
2004, giving Tim a well-rounded background of executive management within both
private and public companies. He also spent several years as a technical specialist
at Honeywell International Inc. In addition to his achievements in the IT industry,
Tim has delivered significant results in commercial development and other endeavors.
Grady manages the teams responsible for the maintenance and development of SmarterTrack, SmarterTools’ web-based help desk and customer service software, and SmarterStats, SmarterTools’ business and Web analytics software. He also manages the team responsible for all of SmarterTools’ back-end systems and facilitates introduction of new technologies into all SmarterTools products. His duties include product planning and working closely with the CEO on the future development of both internal products as well as new product development. Before SmarterTools, Grady was a senior developer at Mythos Software, an educational and entertainment software company.
Vice President of Business Development
Derek works closely with the CEO on current business and partnership development for existing SmarterTools products as well as working on new product planning and development. This includes business planning and forecasting, sales cycle and marketing planning, relationship building and more. Before coming
to SmarterTools, Derek held VP-level technical and business-related positions at CrystalTech Web Hosting and transitioned to
Newtek Business Services after their acquisition of CrystalTech.
Bryon manages the team responsible for the maintenance and development of SmarterMail,
SmarterTools’ Microsoft Exchange replacement mail and collaboration software. His
duties include project-planning, product planning, and working closely with the
CEO on the future development of SmarterMail. In addition, he is responsible for
understanding the development industry as a whole as well as staying up-to-date
on customer needs. Before SmarterTools, Bryon was a senior developer at Mythos Software,
an educational and entertainment software company.
Michael oversees the team responsible for new product and service development at SmarterTools. His duties include project-planning, product planning and working closely with the CEO on the development of all future products and services. In addition, he is responsible for understanding the development industry as a whole as well as staying up-to-date on customer needs. SmarterTools hired Michael straight out of college and his development skills and his project management acumen have earned him his position within the company.
Marketing and Technical Communications Specialist
Andrea is responsible for creating and maintaining all internal and external communications and media for SmarterTools. Her duties include creating and managing website content, social media outreach and working closely with the CEO to ensure that the SmarterTools message and philosopy are delivered through all communication channels. Before SmarterTools, Andrea worked at The Ad Department Inc. and she was promoted to several positions within SmarterTools prior to transitioning into Communications.
Customer Relations and Office Manager
Sally is responsible for managing SmarterTools’ accounting, human resources, office and customer relations teams. The duties of her departments include scheduling any office maintenance,
notifying delinquent accounts, processing payments, participating in job fairs,
processing new hire paperwork, accounts payable, weekly reconciliations, customer support, partner relations and much
more. Her duties include sales planning and forecasting, defining and reporting on service metrics and working closely with the CEO to ensure customers receive the highest level of customer service and support possible. Prior to coming to SmarterTools, and moving to Arizona, Sally worked at Oakwood
Hospital and Medical Center in Michigan.
Customer Relations Supervisor
Brian supervises and mentors the customer support, customer service and partner relations teams
at SmarterTools. His teams are responsible for the efficient resolution of any issues
surrounding all SmarterTools products, including all services associated with SmarterTools’
products, as well as ensuring SmarterTools’ distribution partnerships and partner
programs are running at the highest levels. His duties include technical sales, support escalation and working closely with the Customer Relations and Office Manager to ensure customers receive the highest level of customer service and support possible. Before SmarterTools, Brian
worked for a payment processing company as their supervisor of installation and