Company Information

About SmarterTools

Founded in 2003, SmarterTools Inc. is an information technology management software company that builds applications to help companies communicate, measure, and support their worldwide business operations. SmarterTools products serve thousands of companies across the globe in a broad base of market segments–including those in the technology, financial, education, and hosting industries.

Company History

SmarterTools began as a way for web hosting companies to provide reliable, powerful and fully functional email and web analytics software that was both simple to understand for end users and easy install and manage for network administrators. As such, the hosting industry was SmarterTools' first natural vertical market, and now, with three well established products—SmarterMail, SmarterTrack and SmarterStats—each built for multi-tenancy, automation, density and stability, SmarterTools has grown to become a leading provider of software for the hosting industry as well as thousands of small to medium-sized businesses worldwide.

SmarterTools’ Global Presence

Today, SmarterTools has more than 15 million end users and a strong, global network of channel partnerships. In addition, SmarterTools has targeted various small and enterprise-level businesses, Web hosts, and service providers to grow its install base to include customers in more than 100 countries. With industry-leading products, a strong financial position, an international customer base, and enviable referral and retention rates, SmarterTools is aligned to remain an industry leader now and for years to come.

SmarterTools Corporate Offices

Business Hours

  • Monday – Thursday
  • 8am - 11am
  • 12pm - 4:30pm
  • Friday
  • 8am - 11am
  • 12pm - 3:30pm

The SmarterTools offices will be closed in observance of these company holidays.


Techincal Support

Standard techncial support is available during normal business hours. After hours and emergency support options are available. For more information, or to submit a technical support ticket, please visit the Support Portal.

Contact Sales

Mailing Address

  • SmarterTools Inc.
  • 1903 W. Parkside Lane
  • Suite 106
  • Phoenix, AZ 85027
  • View map

Company Leadership

Tim Uzzanti

Chief Executive Officer Tim Uzzanti

Tim is a recognized technologist and business leader who has hosted and presented at major industry events. He previously founded and served as the CEO of CrystalTech Web Hosting Inc., cultivating it into one of the largest Windows hosting companies at the time. Originally founded in 1997, CrystalTech Web Hosting Inc. was acquired by Newtek Business Services (NASDAQ: NEWT) in July 2004, giving Uzzanti a well-rounded background of executive management within both private and public companies. Uzzanti also spent several years as a technical specialist at Honeywell International Inc. In addition to his achievements in the IT industry, Uzzanti has delivered significant results in commercial development and other endeavors.

Grady Werner

Developer Evangelist Grady Werner

Grady manages the teams responsible for new product development and for staying up-to-date on the latest technologies available to software developers as well as the development industry as a whole. His duties include product planning and working closely with the CEO on the future development of both internal products as well as new product development. Before SmarterTools, Grady was a senior developer at Mythos Software, an educational and entertainment software company.

Derek Curtis

Vice President of Business Development Derek Curtis

Derek works closely with the CEO on current business and partnership development for existing SmarterTools products as well as working on new product planning and development. This includes business planning and forecasting, sales cycle and marketing planning, relationship building and more. Before coming to SmarterTools, Derek held VP-level technical and business-related positions at CrystalTech Web Hosting and transitioned to Newtek Business Services after their acquisition of CrystalTech.

Bryon Grosz

SmarterMail Development Manager Bryon Grosz

Bryon manages the team responsible for the maintenance and development of SmarterMail, SmarterTools’ Microsoft Exchange replacement mail and collaboration software. His duties include project-planning, product planning, and working closely with the CEO on the future development of SmarterMail. In addition, he is responsible for understanding the development industry as a whole as well as staying up-to-date on customer needs. Before SmarterTools, Bryon was a senior developer at Mythos Software, an educational and entertainment software company.

Michael McDonald

SmarterTrack Lead Developer Michael McDonald

Michael oversees the team responsible for the maintenance and development of SmarterTrack, SmarterTools’ web-based help desk and customer service software. His duties include project-planning, product planning and working closely with the CEO on the future development of SmarterTrack. In addition, he is responsible for understanding the development industry as a whole as well as staying up-to-date on customer needs. SmarterTools hired Michael straight out of college and his development skills and his project management acumen have earned him his position within the company.

Michael Free

SmarterStats Lead Developer Michael Free

Michael oversees the team responsible for the maintenance and development of SmarterStats, SmarterTools’ business and Web analytics software. His duties include project-planning, product planning, and working closely with the CEO on the future development of SmarterStats. In addition, he is responsible for understanding the development industry as a whole as well as staying up-to-date on customer needs. Before SmarterTools, Michael worked for Chase Bank and he was promoted to several positions within SmarterTools before moving into product development.

Sally Whittington

Office and Customer Relations Manager Sally Whittington

Sally is responsible for managing SmarterTools’ accounting, human resources, office and customer relations teams. The duties of her departments include scheduling any office maintenance, notifying delinquent accounts, processing payments, participating in job fairs, processing new hire paperwork, accounts payable, weekly reconciliations, customer support, partner relations and much more. Her duties include sales planning and forecasting, defining and reporting on service metrics and working closely with the CEO to ensure customers receive the highest level of customer service and support possible. Prior to coming to SmarterTools, and moving to Arizona, Sally worked at Oakwood Hospital and Medical Center in Michigan.

Brian Ward

Customer Relations Supervisor Brian Ward

Brian supervises and mentors the customer support, customer service and partner relations teams at SmarterTools. His teams are responsible for the efficient resolution of any issues surrounding all SmarterTools products, including all services associated with SmarterTools’ products, as well as ensuring SmarterTools’ distribution partnerships and partner programs are running at the highest levels. His duties include technical sales, support escalation and working closely with the Office and Customer Relations Manager to ensure customers receive the highest level of customer service and support possible. Before SmarterTools, Brian worked for a payment processing company as their supervisor of installation and customer support.

Andrea Rogers

Marketing and Technical Communications Specialist Andrea Rogers

Andrea is responsible for creating and maintaining all internal and external communications and media for SmarterTools. Her duties include creating and managing website content, social media outreach and working closely with the CEO to ensure that the SmarterTools message and philosopy are delivered through all communication channels. Before SmarterTools, Andrea worked at The Ad Department Inc. and she was promoted to several positions within SmarterTools prior to transitioning into Communications.