Company Information

Customer and Partner Testimonials

-

We used iMail for years, but made the switch to SmarterMail and have not regretted a single minute of it. SmarterMail has better features and is far more stable. The service and support we get with SmarterMail embodies the type of company we want to partner with on mission-critical software like email.

Ryan Burglehaus
72mm.com, USA
-

The latest version of SmarterMail 6.x has all the Webmail enhancements I've been waiting for. The Webmail interface is now worthy of being called a true Outlook replacement and it is blistering fast--even on huge mailboxes. The upgrade process only had about a minute of downtime while new files were installed and the service restarted automatically. Once I logged in to the Webmail interface, I was prompted to enter my license information and choose spam filtering settings and then I was done. All existing users and domains were working as expected. Thanks for making this an effortless migration. I definitely recommend an upgrade for anyone using SmarterMail 4.x or earlier. SmarterTools listens to its users and works hard to make the best Windows mail server on the planet for less money than anyone else. Keep up the good work!

Bruce Kirkpatrick
International Web Media, LLC
-

We moved from Ipswitch’s iMail because their product became extremely slow and cumbersome; their support was non-existent; and their pricing became unreasonable for the product. After evaluating many other solutions, we decided to try SmarterMail and have not looked back. We were so pleased with our experience with SmarterMail that we also decided to try SmarterTrack, which we use for 100% of our support—both internal and external. As with SmarterMail, we love the product. I particularly like the consistent approach you are taking with the user experience on your products. It’s easy to navigate from one SmarterTools product to another. Putting out a series of top-quality products that are consistent in their operation and appearance—not to mention stability—is a very big plus for your organization.

George Ascione
LightHouse Hosting, USA
-

Simply put, SmarterMail is the best mail server I have ever worked with. I had been using version 2.x for several years and recently decided to take the plunge to version 4.2 Enterprise edition. I couldn’t be happier with my decision. I can’t believe that anyone would even consider Exchange or any other high cost-per-seat server when SmarterMail does it all.

Michael J. Ryan
Roughneck Development, USA
-

We use two SmarterTools programs: SmarterStats and SmarterMail. SmarterStats has provided us with the necessary reporting to track our (search engine) optimization results for our clients. The program is easy to set up and only takes minutes to do so. Clients find it intuitive to use on their own, so there is less support needed. The best part is that it crunches log files from GBs to MBs, thereby saving massive server space. SmarterMail has proven to be an ultra-reliable email, Webmail and spam protection system. It's helped grow our business from one client to over 300. It installs in minutes and is ready to use quickly. Clients love the features and it's easy to maintain.

Peter Boyd
PaperStreet, USA
-

Since converting from iMail, I have received so many compliments on the new SmarterMail system. Now users say that they get maybe two spam emails a day, whereas they used to get 50 to 200 spam messages each day.

David Eshelman
Teavana Corporation, USA
-

SmarterStats Enterprise edition has been able to reduce CrystalTech's costs of providing stats by nearly 60%.

Dan Frazer
CrystalTech.com, USA
-

Brilliant product! After a recent issue, I uninstalled and reinstalled SmarterMail. Everything worked and all settings remained intact. That is brilliant engineering, and as a developer for mission critical systems myself, I say kudos and thank you!!! You just saved me a few hours of extra worry and effort.

Eric J. Hoffman
EJH & Associates, USA
-

Finally a company that gets it! Administration via SOAP (Web services) should be in every server application. And your Web interfaces look great! You guys really put your competitors to shame.

Josh Einstein
Einstein Technologies, USA
-

Previously I was spending several hours a week managing the mail server. Now, with SmarterMail, I spend minutes.

Chin Wickramaratna
M6.Net, USA
-

Since running SmarterMail Pro, M6.Net has been able to reduce email-provisioning costs by 85%.

Michael Guilfoyle
M6.Net, USA
-

SmarterMail is practically bullet-proof, uniquely stable, and a pleasure to work with. We have to "remember" to look in on it from time to time, as it has never malfunctioned.

Steve Shirey
System Engineering Corp., USA
-

Saying "thanks" does not come close to the feeling of gratitude I have for your helping me today. There are lots of products on the market that do ostensibly the same things. While features are the result of code, support is the result of attitude. While they are both touted by their companies, the former can be demonstrated with a mouse, but the latter has to be demonstrated by deed. While products can leapfrog each other in adding features, support is not something that can be so easily measured or expressed in a matrix. It must be delivered by people. Today you exemplified SmarterTools' differentiation of itself in the marketplace. You have won me over, and my business comes with it.

Ken Schiff
Productivity Through Technology Inc., USA
-

Email was always our #1 support issue. The implementation of SmarterMail has cut our email-related customer support by more than 90% over MailEnable.

Aaron Bose
PowerDNN
-

As a nonprofit organization, we needed a Web mail interface that is easy to use and trouble-free. SquirrelMail and Horde/IMP were both a disaster.... After evaluating several alternative solutions, we chose SmarterMail and accomplished our goals for a reasonable price.

Fredrick Haglund
Stockholm Pride, Sweden
-

Outstanding product! We just completed the migration from email to SmarterMail. I cannot even express how grateful we are for such an amazing product. Great work!

Jim Waterbury
Sperry Rail Service, USA
-

I can’t even begin to tell you how absolutely delighted I am to be using SmarterMail!

Jo deBenedictis
SingerGallery.com, USA
-

I just purchased SmarterMail Pro and I honestly don't remember the last time I was happy to migrate to a new system. To date, this is the coolest mail server I've seen. I've used IceWarp and iMail, but SmarterMail puts them to shame in many areas. I'm going to forward all my mail accounts to my SmarterMail account, as the Web mail is killer slick! Aside from my own experience, our customers are raving about the nice Web mail and easy-to-use administration for their domains.

Dan Borchert
Orasun, USA
-

I switched to SmarterMail and I have never looked back.... The program works great and the support is top-notch. I am very happy with SmarterTools products.

Kevin McNally
InteractivePalette.com, USA
-

I am impressed with the way your company handled my support request even though I'm still on the trial mode.

C Halim
-

We are absolutely happy with SmarterTicket! It has completely changed the way we are doing business and it has given us more structure and reliability. All in all I am sure that you can call us a "reference customer."

Markus Niesen
Bali Discovery Tours, Indonesia
-

I have done four installs so far: First going from iMail to SmarterMail 2.x...then an upgrade to version 3.x...then to version 4.x...with the latest being the upgrade to SmarterMail 5.x. In each of these cases, it just worked perfectly.

John Prout
Delta Tau Data System Inc., USA
-

We have been in the Web development business since 1995 and have tried many brands of statistics software—both commercial and freeware. Finally, we found SmarterStats, and let us say that no other product can even be compared to the quality you offer for such a low price! Each new release is a welcome surprise.... You still astonish us.

Massimiliano Mattei
Terni in rete, Italy
-

You guys just plain outright rock, man! In the five years we've been operating, I've yet to find a software vendor as focused on the customer as your team is.

Jess Coburn
AppliedI.Net, USA
-

We researched and tested almost everything on the market... If you have a Windows-based system and you are not using Smarter Mail, then you are being very stupid... The features, service, and support couldn’t be better.

Patrick Fanning
Advanced Networking & Communications, USA
-

We've been using iMail for our hosted clients since 2000. However, after recent SMTP and POP3 DoS attacks and an exponential increase in spam, we started looking for a more effective product. We decided on SmarterMail 5.x Enterprise Edition and we've never looked back. The abuse detection and antispam features in this product are worth their weight in gold. This is one of the best products we've seen in years.

Mike Howell
Quilogy Hosting, USA
-

I found SmarterMail while doing a search for mail servers when first moving to the Windows hosting environment. After trying the demo, I was hooked. I was impressed by the flawless installs that anyone could do without a single problem. SmarterMail is simply a great product that is as easy to install as it is to work in. I have since started using all of the rest of SmarterTools products. Just as with SmarterMail, the rest of their products are easy to install, configure, and work in. Unbelievable job, SmarterTools! Great software, great support, and great prices! I would recommend this company to anyone!

Matthew Steinblock
HostPixel.com, UK
-

Thank you for your excellent customer support and for going the extra distance.

Frank Zander
Corbimite.com, Canada
-

SmarterMail was the slickest install I have ever done. The latest version installed right over our previous version—good to go! You guys and gals have done well and we are very pleased.

Rick Hall
1st City Mortgage Group, USA
popup