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SmarterTools announces the release of SmarterTrack 3.1.3050. Highlights of this minor release include:
- ADDED: Canned replies can now be set as being for Tickets, Chats, or Both.
- ADDED: New Event Action for KB Articles - Set Item Properties.
- ADDED: New search option for Tickets that includes Active and Waiting tickets.
- ADDED: New svcOrganization web service that allows querying of departments, groups, agents, and agent/group memberships.
- ADDED: Tickets can now be pinned during the transfer process.
- ADDED: Toolbar added to agent chat that supports Spell Check, Add Canned Reply, and HTML mode toggle.
- CHANGED: More than one new ticket window can be opened at a time.
- Many more additions, enhancements, and improvements.
A complete listing of the new features and improvements relating to this release is available by viewing the SmarterTrack 3.x Release Notes.
Remember, minor upgrades are FREE for all SmarterTrack 3.x customers and proper upgrade instructions can be found by visiting the Upgrading SmarterTrack help page. To access this download, visit the SmarterTrack 3.x Download page.
If you have any additional questions about the SmarterTrack 3.1.3050 production release, contact us at:
sales@smartertools.com
Thank you for using SmarterTools products!
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SmarterTools announces the release of SmarterMail 4.3.3048. Highlights of this minor release include:
- Changed: The included version of ClamAV has been upgraded to 0.93-1.
- Fixed: Base64 attachments with extraneous equal signs will now decode properly.
- Fixed: Renaming folders will no longer create a blank folder when a leading backslash is used.
- Fixed: SMTP, POP and IMAP logs will now properly log when the service is stopped.
- Fixed: The last update time of Clam virus definitions will now display properly.
Remember, minor upgrades are FREE for all SmarterMail 4.x customers and to access this download, visit the SmarterMail 4.x Download page.
If you have any additional questions about the SmarterMail 4.3.3048 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
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SmarterTools announces the production release of SmarterMail 5.1. Highlights of this minor release include:
- Added: An option has been added to the Spam Administration page to pass all email through the spool proc folder. This will allow 3rd party applications to process mail in the proc folder, and move it to the spool folder when it is done. The 3rd party applications can add "addSpamWeight: x" to the hdr file to add a spam weight to the message.
- Added: Web based log file viewer.
- Changed: Email sent from the web interface no longer contains the end user's IP address.
- Changed: RBL Lists can now have negative weights.
- Changed: The calendar section of the Today page now links directly to the days of the week calendar page.
- Changed: ClamAV updated to 0.93-1.
- Fixed: Bandwidth Throttling will now work as expected.
- Many more additions, enhancements, and improvements.
A complete list of release notes and download information is available on the SmarterMail Release Notes page.
If you have any additional questions about the SmarterMail 5.1 production release, contact us at:
sales@smartertools.com
Thank you for using SmarterTools products!
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The SmarterTrack 3.x BETA has been one of the most successful in our history. Several companies have coordinated with SmarterTools to implement early integrations in their environments and the results have been exciting, to say the least. With that said, SmarterTools is proud to announce the Production Release of the new SmarterTrack 3.x. This Customer Service Software has all the features and functionality of:
- Help Desk
- Ticketing System
- Live Chat
- Cost Analysis
- Data Mining
- Knowledge Base
- Reporting
- And More…
SmarterTrack delivers all of this in one Web application through an elegant AJAX interface. For more information on SmarterTrack’s features, please visit the Feature Details page of the SmarterTools Website.
SmarterTrack 3.x can be downloaded from the SmarterTools download page.
If you have any questions about the SmarterTrack 3.x Production Release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
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SmarterTools announces the beginning of a Public BETA for SmarterMail 5.1. Some highlights of the BETA include:
- Added: An option has been added to the Spam Administration page to pass all email through the spool proc folder. This will allow 3rd party applications to process mail in the proc folder, and move it to the spool folder when it is done. The 3rd party applications can add "addSpamWeight: x" to the hdr file to add a spam weight to the message.
- Added: Web based log file viewer.
- Changed: Email sent from the web interface no longer contains the end user's IP address.
- Changed: RBL Lists can now have negative weights.
- Changed: The calendar section of the Today page now links directly to the days of the week calendar page.
- Changed: Updated ClamAV with new Cygwin DLL to prevent Windows 2008 from 100% CPU issues. This is not a new version of ClamAV, it is just a DLL update.
- Fixed: Bandwidth Throttling will now work as expected.
- Much More….
A complete list of release notes and download information is available in the SmarterMail 5.1 Public BETA Forum.
If you have any questions about the SmarterMail 5.1 Public BETA, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
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SmarterTools will be installing new network hardware on Saturday, April 5th, 2008 to update existing systems, increase capacity, and improve performance. As a result, there may be periods of intermittent access between the hours of 8 AM – 4 PM Mountain Standard Time (MST) for the Web site, billing functions, product activations, and order pages. We apologize for any inconvenience.
On Monday April 7th, 2008, SmarterTools will be incorporating the Account Management section of the Web site with the existing Customer Portal page. This will give all partners and customers a single unified interface to monitor and manage all aspects of their account, product purchases, and support requirements. This integration should not result in an interruption of service.
If you have any questions about this scheduled maintenance or notice continued difficulties using the SmarterTools Web site, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
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A new version of SmarterMail 5 has been released (5.0.2999). Changes within this release include:
- Fixed: A lower limit of 1 minute has been placed on the message page refresh rate to prevent constant refreshing.
- Fixed: Default User Settings Propagation will now propagate the messages page refresh rate correctly.
- Fixed: Fixed language string issues on the Default User Settings Propagation and Domain Content Filters page.
- Fixed: Messages composed in plain text should now display properly when an attachment is added.
- Fixed: Searching on the Email Users page will now work as expected.
- Fixed: The Daily calendar view will now show in 24 hour time when applicable.
- Additional improvements.
A complete listing of the new improvements relating to this release is available by viewing the SmarterMail Release Notes.
Remember, minor upgrades are FREE for all SmarterMail 5.x customers and will install right over your existing 5.x version. You can download this version on the SmarterMail 5.x download page.
If you have any additional questions about the SmarterMail 5.0.2999 release, contact us at: sales@smartertools.com
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SmarterTools is proud to announce the Production Release of SmarterMail 5.x. Some highlights of SmarterMail 5.x include:
- New Events-driven architecture with versatile Notifications and Actions at the System, Domain, and User level.
- New fully skinnable Web interface based upon the STInterfaceFramework.
- New interface includes Drag and Drop, Optimized AJAX implementation, extensive use of snapping panes and tab controls, right mouse click support, and keyboard shortcuts.
- Expanded Reporting features with real time statistics and Domain and User drill downs.
- More Security options including Domain Keys and Throttling—with the “DETECT, PREVENT, AND LIMIT” Foundation.
- Much more...
SmarterMail 5.x can be downloaded from the SmarterTools download page and a complete list of new features and improvements are available by viewing the SmarterMail Release Notes.
If you have any questions about the SmarterMail 5.x Production Release, contact us at:
sales@smartertools.com
Thank you for using SmarterTools products!
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SmarterTools announces the start of the Public BETA for the new SmarterMail 5.x.
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SmarterTools announces the beginning of a Public BETA for SmarterMail 4.3.2957.
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